Refund policy

 

We want you to be happy with your socks. If they're not right, you can return them within 30 days of delivery — more than double the 14 days EU law requires.

What we can take back

Socks that haven't been put on, worn or washed, with the original cardboard tag still attached. Socks are like underwear: once they've been on someone's feet, we can't sell them again.

Worn socks with a fault

If a pair fails from normal use, that's covered by our 2-year guarantee — not by returns.

How to return

1. Email info@baltland.com with your order number and the pairs you want to return. You can also use the form at the bottom of this page.
2. We reply with the return address and instructions.
3. Pack the socks securely and send them back. Return shipping is paid by you.

Refunds

• We refund to your original payment method within 14 days of receiving your return request. We may wait until we've received the socks back, or you've shown proof that you've sent them.
• If you return your whole order, we also refund the standard delivery cost you paid.
• If you return part of a multi-pair order, we refund the amount you actually paid for those pairs. On 3-for-2 orders the discount is shared across all the pairs, so each returned pair is refunded at its share of the price paid.

Your legal right of withdrawal

Under EU law you may withdraw from your purchase within 14 days of receiving it without giving a reason. Our 30-day return window includes and extends this right. To withdraw, tell us clearly — by email to info@baltland.com or with the form below. You don't have to use the form.

You can inspect the socks as you could in a shop — look at them and feel the fabric — but please don't put them on. Socks that have been put on, worn or washed can't be resold, so their loss in value is the full price and we can't refund them.

Withdrawal form