The Baltland guarantee

Built to last. Guaranteed for two years.

We make socks. Good ones. Every pair is knitted in Latvia, reinforced at the heel and toe, and made to be worn hard. If a pair fails from normal use within two years of purchase, we replace it.

2 years from purchase

Two full winters of wet boots and long walks.

A replacement code by email

No forms, no posting parcels back and forth.

Keep the old pair

No need to send the damaged socks back.

How it works

  1. Take photos

    Clear photos of the problem — a hole, a worn area, an open seam — with the Baltland pattern or label visible. A few angles help.

  2. Email us

    Send the photos and your order number (or a photo of your shop receipt) to guarantee@baltland.com, or reply to your order confirmation email.

  3. We review it

    We check your photos, usually within 3–4 working days, and confirm the claim.

  4. Get your code

    We email you a code worth what you paid for the pair. Use it on the same socks or any others.

What's covered

  • Holes or tears from normal wear
  • Cushioning that flattens or wears through
  • Elastic failing in the cuff or arch band
  • Seams that open, or other construction faults
  • Fabric wearing thin too early
  • Any other defect a good sock shouldn't have

What's not covered

  • Lost or stolen socks
  • Socks that have been altered, such as dyed or cut
  • Pilling, which comes from friction with your shoes and counts as normal wear
  • Damage from bleach, high heat or ignoring the care label
  • Damage from pets or accidents

The details

  • The guarantee applies to pairs bought on baltland.com or in a shop from 1 September 2025.
  • Bought in a shop? Send us a photo of your receipt along with the photos of the socks, and we'll get back to you.
  • We need your order number, or your shop receipt, to confirm the purchase date.
  • Each pair can be replaced once.
  • Bought more than one pair? The code is worth the average price per pair in your order: what you paid for the socks, divided by the number of pairs. A pair from a 3-for-2 set (3 pairs for €48) is worth €16, including the free one.

Questions

How long does a claim take?

Usually 3–4 working days to review. We email your code as soon as the claim is approved.

Can I choose a different colour or style?

Yes. The code is worth what you paid, so you can use it on any socks up to that amount.

Do I need to send the damaged socks back?

No. Keep them, recycle them or reuse them.

I can't find my order number.

Search your inbox for your Baltland order confirmation. If it's not there, email us — we can find the order with your email address and roughly when you ordered.

The socks were a gift. Can I still claim?

Yes. The guarantee follows the socks, not the buyer. Use the order number or proof of purchase from the person who gave them to you.

My socks are pilling. Is that covered?

Pilling comes from friction with your shoes and counts as normal wear, not a defect. If it looks unusual, send us photos and we'll take a look.

I lost one sock. Can you replace it?

Lost socks aren't covered by the guarantee.

What happens after two years?

The guarantee ends after two years from the purchase date. With the right care, the socks should keep going well beyond that.

Make a claim

Email your photos and order number — or shop receipt — to:

guarantee@baltland.com

Email us your claim

See the socks